A Glimpse into EPL’s Culture

As EPL continues to evolve as a leading technology and solutions provider in the credit union industry, our employees remain at the core of what we do each day. Our success wouldn’t be possible without them. If you’re a credit union considering partnering with EPL or desire to apply for one of our open positions, we wanted to give you a glimpse into our company culture see what it is like to work with or be part of our team. Here is what a just a few of our staff members had to say:

“EPL is a fascinating place to work. They will push you to try new things outside of your bubble to help your personal growth, but also be there to make sure you succeed and learn from any challenges that may arise.”

           –    BeaJ Ray, product management & marketing specialist

Trying new things is central to evolving and driving positive change. If you’re satisfied with the status quo as a company, chances are you aren’t growing. To thrive in the digital age, EPL and other technology companies must adapt at a faster pace than ever before. Our employees’ personal growth is critical to the growth of our organization, and we take it very seriously. EPL’s employees are our number one asset.

“We will persevere despite challenges – that is the core of innovation.”

          –    Jeanie Richardson, operations manager

There will always be bumps in the road on the path to progress. However, we view challenges as opportunities for our team to learn and improve. Innovation solves real-world problems, and by pushing through challenges we are propelling our company and our industry toward a brighter future.

“Our employees are always willing to go the extra mile for our credit unions.”

          –    Bea Ray, functional tester

As a CUSO, providing the best customer service is ingrained into our culture. We value our credit union partners, and our success is directly tied to theirs. We constantly are looking for ways to improve and serve our credit unions better. Whether it’s partnering with new organizations, developing new technologies or being available 24/7, our goal is to provide exceptional service to our credit unions so they can deepen member relationships and drive revenue.

“As a 19-year credit union employee, my recent move to EPL has been a refreshing change.  It is great to continue to work for an organization that is focused on providing superior products to the credit unions that we serve on a daily basis. The hard work of EPL’s employees allows our credit unions to grow their membership by providing products and services that meet the financial needs of their membership, which helps sustain the overall growth of the credit union industry.”

          –    Mark Shaddix, product manager

Attracting the industry’s best and brightest is a high priority at EPL, as it empowers us to better serve our credit union customers. By fostering a culture of action and inclusiveness, we will continue to be a leading employer today and into the future.

“EPL is charming place to work with an international soul. You feel immediately part of EPL’s team and each goal is a common goal to succeed and increase our competencies to serve better our clients and enhance our culture.”

          –    Francesca Baldo, financial analyst at Dedagroup

If you’d like to learn more about the day-to-day at EPL, check out Ashlyn’s blog about what it’s like to work at our growing company!

International Credit Union Day: Our Favorite Things About the Industry

October 19 is International Credit Union Day, and EPL is excited to celebrate! Credit unions are powerful and positive forces in their communities, and the service with which they provide their members is unique. We are proud to play a part in helping credit unions and members alike achieve their business and financial goals.

In honor of International Credit Union Day, we have compiled a list of a few of our favorite things about the credit union industry:

1. The members. Credit unions wouldn’t be successful – or even exist – without their members. The people who choose to trust credit unions with their finances make working in this industry special. Credit unions take immense pride in serving members well because they are more than just “customers” – they are the ones in the driver’s seat.
2. The mission. Prioritizing members over profit sets credit unions apart from other financial institutions. By providing competitive rates and empowering members with the financial information they need to make the best decisions, their interests are served over all others. Everyone in the industry works toward a common goal: financial health.
3. The community. By joining a credit union, members choose to be part of a community of like-minded individuals that value service and transparency above all else. Credit unions have a personal connection with their members. Other financial institutions simply aren’t as involved in their local communities as credit unions.
4. The innovation. The industry has seen immense innovation in the last few years, and it shows no signs of slowing. Mobile banking continues to be a game-changer. Data integration is giving credit unions more functionality than ever before. Business intelligence is allowing credit unions to tailor recommendations to their members’ needs. These are just a few ways in which credit unions are continuing to provide optimal service and meet members where they are.
5. The growth. The credit union industry continues to be a powerful player in the financial services space. According to CUdata.com, credit unions are experiencing a positive trajectory in multiple areas. The 12-month growth rate for membership is 4.2 percent. Member business lending has grown an unprecedented 16.8 percent in the last year. People are continuing to look to credit unions to meet their individual and business needs.

We are thankful to our credit union partners and their members for allowing us to work with them each and every day. We look forward to continued success together. Join us in celebrating our great industry!

EPL Staff

EPL, Inc.

Product Spotlight: Business Accounts

Credit unions know all too well that various types accounts require unique service models – a business account has different management, reporting and regulatory requirements compared to members’ individual accounts. That’s why EPL has a solution specifically designed for business accounts – with the small business owner in mind. Credit unions help small businesses run smoothly each day, and our Business Accounts solution has the tools your credit union needs to support them.

EPL’s Business Accounts include:

1. Tracking of critical financial information. Knowing where a business stands financially is critical for credit unions to make informed decisions on their accounts. i-POWER® enables credit unions to analyze a business’s financial information, allowing them to determine the status of the business and track financial review dates. Screens designed specifically for business accounts help the credit union and the business stay on the right path.
2. Assessment of risk. Managing risk is critical in working with business accounts. With EPL’s Business Accounts, you can track risk assessment scores and dates, as well as past and future review dates. You can also easily identify all account owners and loan responsible parties.
3. Comprehensive reporting tools. For the specific reports business accounts require, you need a solution that manages all of them seamlessly. It is also crucial to keep member and business account reporting separate. Business Accounts separates business account totals from member account totals, making reporting much simpler for credit unions.
4. Fraud prevention. Business accounts make BSA compliance much easier. Business account data can be shared with your BSA provider for regulatory reporting and to monitor for fraudulent activity. Monitoring capabilities allow your credit union to spot any potentially alarming account activities or transactions that are amiss.
5. Integration for deeper understanding. Business Accounts are seamlessly integrated with EPL’s i-KNOW solution to inform effective marketing and member relationship management. With Business Accounts, you can manage the relationship with your small business customers and empower them with the products and services they need to be successful. 

Successful management of business accounts is critical in order for credit unions to contend with banks in a competitive financial marketplace. If you wish to grow your credit union’s Business Account Portfolio, check out EPL’s Business Accounts module – a custom solution to fit your needs.

Katie Brackett

Director of Client Services

EPL, Inc.